Achieve ITIL5® Foundation
Certification
Master the globally recognised IT service management framework. Instructor-led, exam-inclusive, results guaranteed.
- Instructor-Led Capability Program
- Exam & Certification Voucher Included
- Updated Curriculum — Latest ITIL® Version (V5)
- Application & Exam Support Included
- Certified Lead Faculty
- Preferred Batch ( options ) weekend/ weekday
Request Participation
ITIL® 5 Foundation
Certification Program
Master the globally recognised IT service management framework. Instructor-led, exam-inclusive, results guaranteed.
Request Participation
- Instructor-Led Capability Program
- Exam & Certification Voucher Included
- Updated Curriculum — Latest ITIL® Version (V5)
- Application & Exam Support Included
- Certified Lead Faculty
- Preferred Batch ( options ) weekend/ weekday
15% OFF
Offer ends in 48 hours
85%
Batch Capacity Filled
87%
Certification Success
40%
Average Increase
Program Overview
This program is designed for professionals who want clarity in service decision-making — not just exam preparation. ITIL® 5 goes beyond traditional IT service management. It reflects how modern organisations operate across platforms, automation, AI, and customer experiences — with value creation at the core.
Designed for Service Decision-Makers
Structured for professionals seeking clarity in strategic and operational service decisions.
Beyond Exam Preparation
Focuses on practical capability building rather than just certification success.
Modern Enterprise Alignment
Aligned with digital platforms, automation ecosystems, and evolving business models.
AI & Automation Integrated
Reflects enterprise environments powered by AI-enabled service operations.
Value-Centric Framework
Emphasises measurable value creation across service lifecycle stages.
Customer Experience Focus
Combines service excellence with improved stakeholder and customer outcomes.
This Program Is For
Designed for professionals driving service excellence and digital transformation.
IT Service & Operations Managers
Digital Product Managers
DevOps & Agile Professionals
Project & Program Managers
IT Consultants & Transformation Leaders
Professionals Entering IT Service Management
What Has Changed in ITIL® 5?
ITIL® 4 introduced service value thinking.
ITIL® 5 extends this into a complete digital product and service management model.
Six Key Advancements in ITIL® 5
01
Unified Product & Service Lifecycle
Integrated lifecycle from ideation to continual improvement.
02
Experience-Driven Service Management
Customer, user, and employee experience at the centre.
03
Built-in AI & Automation Governance
Responsible, scalable AI adoption within ITIL practices.
04
Stronger Focus on Value & Outcomes
Measurable business results — not just activities.
05
Alignment with Modern Ways of Working
Native integration with DevOps, Agile, and PRINCE2.
06
Human-Centric & Sustainable Design
Ethical, collaborative, and sustainable practices.
Program Curriculum Overview
7 Modules | Structured Cohort Delivery
- Product & Service Management
- Value Co-Creation
- Service Relationships
- Organisational Dimension
- Partner & Supplier Dimension
- Value Stream Dimension
- Technology Dimension
- Lifecycle Stages
- Objectives & Governance
- Scope of Activities
- Guiding Principles
- Governance & Value Chain
- Management Practices
- Continual Improvement Model
- Value Stream Concepts
- Mapping Techniques
- Optimisation & Efficiency Strategies
- AI Fundamentals for Service Leaders
- AI in Service Operations
- ITIL-Aligned AI Governance
- Alignment with DevOps
- Integration with PRINCE2
- Cross-Framework Strategy
What’s Included
Everything structured for certification, capability, and confidence.
Instructor-Led Capability Program
Live, structured cohort-based sessions delivered by certified Lead Faculty. Designed for depth — not a recorded lecture series.
Exam & Certification Voucher Included
Your official ITIL® 5 Foundation exam voucher is included.
Updated Curriculum — Latest ITIL® V5
Aligned to the most current ITIL version covering AI governance, digital lifecycle, DevOps integration, and service excellence.
Application & Exam Support
Structured revision sessions, exam application guidance, and pre-exam clarity support.
Certified Lead Faculty
Delivered by accredited ITIL® professionals with enterprise service management expertise.
Post-Program Support
Continued access to resources, discussion forums, and structured professional guidance.
Certification Outcome
Participants who successfully complete the program and assessment receive the Chief AI Officer (CAIO) Certification issued in association with Brit Certifications and Assessments (UK).
Capability Outcomes
After completing this program, participants will be able to:
Explain the ITIL® 5 product and service lifecycle in modern digital organisations
Apply the ITIL Value System to real-world service management scenarios
Identify and map value streams for services and digital products
Understand and govern AI adoption within an ITIL-aligned environment
Integrate ITIL® practices with DevOps, Agile, and PRINCE2 frameworks
Communicate service value and outcomes clearly to stakeholders and leadership
Certification Exam at a Glance
Format
Multiple Choice
Questions
40
Duration
60 Minutes
Passing Score
65% (26/40)
Prerequisites
None
Voucher
Included in Program Fee
Cohort Structure
Next Cohort
27th, 29th April
Format
Instructor-Led | Live Virtual / Classroom
Modules
7 Structured Modules
Cohort Size
Limited Participation
Prerequisites
None
Delivered By
CertScope — Professional Capability Development Partner
Request Participation
This program is designed for professionals who are ready to strengthen their service management judgment and lead with clarity in AI-enabled digital environments.
If that describes your role and ambition, we would like to hear from you.
